Once you have sent us your measurement with your order, the first thing we will do is to review the order in case it contains obvious errors. If there are any, we will contact you so that you can review the order. Whether there are errors or not though, we will always contact you after receiving your order just to cross check that the details are ok before we send your order to production.
It is a house policy to wait 48 hours before we send orders to production, just so we give you the chance to change your order if there are any changes to be made.
After 48 hours, all changes are chargeable. The reason for this is because adding another item to your order after 48 hours often disrupts the production process, is usually very time-consuming and expensive. This is why we encourage you to make all your changes within the allotted 48-hour period.
After we have received your changes (if you have any), we will commence the production process for your doors. After this process, we will send them off to be painted.
Please understand that painting is an art that we simply cannot rush. Because of this, there are times we may take longer while painting your doors to ensure a photo finish, particularly for dark colors.
Every single door then goes through a quality assurance check before we wrap them for delivery. We personally deliver all doors so as to ensure that you get them in perfect condition.